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Complaints & Grievances

India Power has devised a multi-layered Consumer Grievance model for customer delight.

Customer Care Centre : India Power has established Consumer Care Centre at Gandhi Maidan office, an agreived consumer can approach any of the centre for resolution of the issue, It is requested to get the complaint registered and obtain a complaint number so that service can be tracked.

Dedicated Email ID: Kindly send the complaints to ccgaya@indiapower.com.

Internal Greivence Redressal Forum: You may send the your written complaints to ccgaya@indiapower.com or drop in complaint to the Head - Internal Grievance Redressal Forum ( At the Consumer Care Centre- Gandhi Maidan).

Consumer Grievance Redressal Forum (CGRF): In the unlikely event of non satisfaction the consumer may send the greivence to (CGRF), Vidyut Bhawan-II, Jawaharlal Nehru Marg, Patna-800021 .




Central Grievance Redressal Officer (CGRO) of India Power at corporate level:

MR. CS BHAVANI PRASAD RAO, GENERAL MANAGER (STRATEGY)

CIN No:U40109WB2013PLC197173.

PLOT NO. X1- 2 & 3,
BLOCK – EP, SECTOR – V, SALT LAKE CITY, KOLKATA - 700 091.
PHONE: 033-6609 4300/4308
FAX: 033-23572452

Email: bhavaniprasad.rao@indiapower.com