Consumers will be aware that a Grievance Redressal Forum exists in India Power Corporation Limited (IPCL) as required under the West Bengal Electricity Regulatory Commission (Guidelines for Establishment of Forum for Redressal of Grievances of Consumers and Time and Manner of Dealing with such Grievances by the Ombudsman) Regulations, 2013.

While the existing system of attending consumer complaints at Distribution Offices, Central Office, Head Office or over telephone will continue, if the consumers are not satisfied with the redressal of their complaints at the initial stage and have further grievances, they can approach the Consumer Grievance Redressal Forum, as detailed below with such grievance. The forum has Grievance Redressal Officer(s) (GRO) at sub divisional and divisional level and Central Grievance Redressal Officer (CGRO) at the corporate headquarters level

As per the Regulations, the Redressal Forum is required to follow the procedures laid down hereinafter to deal with any complaint of any existing or prospective consumer of power within the area of supply of a distribution licensee.